Return Policy

We are committed to your satisfaction and are here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the process. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include at minimum a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify a product expert of the problem within 48 hours of receiving goods. The manufacturer may require pictures and description of the item as well as the damage. If applicable, the manufacturer will either repair or replace the item in home.

NOTE: Most manufacturers require one service call to diagnose the problem.

Delayed Items: Availability of merchandise is estimated according to information on hand at the time order is placed. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturers scheduling, stock on hand, availability of materials, transportations difficulty or any other cause beyond the control of the seller.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Buyer agrees to measure stairways and doorways before ordering, as Foothills Family is not responsible for purchased merchandise that is too large to fit. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 35% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Special order merchandise is not subject to cancellation – even if not yet delivered – and will not be eligible for return if delivered and out of the box.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please contact us for a copy of our store's policies.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If your item is being delivered locally by Foothills Family Furniture, we can designate a day for delivery, but not a specific time. Neither Foothills Furniture or the local delivery service are authorized to move, haul, or rearrange old furniture.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 10.1% sales tax.